Imagine opening your post and finding a letter from a company you have never heard of. It says your loan now belongs to “Antelope Loans“. Your first thought is probably: is this real? You are not the only one asking. That is why so many people search for Antelope Loans reviews in the UK.
In this article, we explain in simple words who they are, who owns them, what customers say, and how to log in, call them or get a settlement figure.
What is Antelope Loans?
Antelope Loans looks after personal loans. Think of it as the team that sends your statements, collects your monthly payments and answers your questions.
“Antelope Loans” is a trading name, which just means a brand name. The company behind it is Link Financial Outsourcing Limited. It is registered in England (company number 07059696) and is authorised and regulated by the Financial Conduct Authority (FCA reference 606817).
So, who are Antelope Loans? In short, they’re an FCA-regulated loan company with a customer centre in Caerphilly, Wales. They either own or manage loans that were first given out by other lenders.
Who Owns Antelope Loans?
There are two names worth knowing:
- Antelope Loans Funding Limited (company number 13618625). On loans started through NewDay, this company becomes the lender.
- Link Financial Outsourcing Limited. This company runs the day-to-day service as Antelope Loans.
NewDay’s 2022 investor slides said Antelope Loans is part of the LC Financial Holdings group. Company records also list LF Outsourcing Holdings Ltd as a shareholder. Ownership can change, so check Companies House and the FCA Register for the latest.
Antelope Loans Taken Over
When people say Antelope Loans took over a loan, they mean the loan was sold to them. It doesn’t mean they bought a whole bank. Here’s who the loans came from:
- Bank of Ireland UK (including Post Office loans). Loans taken out on or before 5 December 2023 moved to either Antelope Loans or Link on 17 May 2025. The Post Office says your interest rate stays fixed for the full term.
- Vanquis Banking Group. Vanquis said its personal loans sale completed at the end of the first quarter of 2025. Antelope’s website now has a phone line for Vanquis-originated loans.
- Secure Trust Bank and NewDay. Both also have their own contact lines on the Antelope site.
Who did Antelope Loans take over? Not companies, but loan accounts. Your letter will tell you who your loan was transferred to.
Antelope Loans and NewDay
NewDay is the company behind cards such as Aqua and Marbles. Around late 2022, it began offering personal loans in partnership with Antelope Loans.
Here’s how it works, according to the Marbles and Aqua loan pages. NewDay sends you the money. Then it transfers your loan to Antelope Loans Funding Limited, which becomes your lender. Antelope Loans manages the loan for you. NewDay’s annual report says it processed £31 million of these loans in 2023.
They are separate companies, so always check which one is named on your agreement.
Antelope Loans Reviews
Let’s be honest. The public ratings aren’t great. At the time of writing, Trustpilot showed a score of 1.9 out of 5, based on just 12 reviews. That’s a small group, so it doesn’t tell the whole story. Reviews are also personal opinions, not proof.
The most common complaints are:
- Surprise at having a loan sold on without choosing the new company
- Payments that went missing or were matched to the wrong account
- Trouble getting through to someone
- Mistakes with settlement figures
The Financial Ombudsman Service publishes its decisions, and they give a more balanced picture. In one case, Antelope’s online portal gave a customer conflicting settlement figures. Antelope admitted the mistake and offered £50, and the ombudsman said that was fair. In other cases about whether lending was irresponsible, the ombudsman did not uphold the complaint.
What looks good: FCA regulation, clear phone numbers by loan type, Saturday-morning opening and Direct Debit payments.
What to watch: low online ratings, and many customers never chose Antelope in the first place.
How to Manage Your Antelope Loans Account
Antelope Loans login
Go to the official website, antelopeloans.com, and choose Log in or the register link. Once inside, you can check your balance, make a payment or update your details. Expect some ID questions the first time. That’s normal security. Never click a login link from a text you weren’t expecting.
Antelope Loans app
We couldn’t find a dedicated app on Antelope’s official site. Its customer portal runs through the website. If you see an app using the Antelope name, check who made it before you download.
Antelope Loans contact number
The number you call depends on who first gave you your loan:
| Original lender | Phone |
|---|---|
| Bank of Ireland UK | 02920 858 793 |
| NewDay Ltd | 02920 858 791 |
| Secure Trust Bank | 02920 858 794 |
| Vanquis Banking Group | 02920 858 796 |
They are open 8am to 6pm Monday to Thursday, 9am to 5pm Friday and 9am to 12.30pm Saturday. You can also write to Antelope Loans, PO Box 255, Caerphilly, CF83 9FF. Numbers can change, so confirm them on the official contact page.
Antelope Loans settlement figure
A settlement figure is the exact amount you’d pay to clear your loan early. Antelope’s FAQ says that if you signed your agreement more than 14 days ago, you need to ask for one by phone or email. Some customers also request it through the online portal.
Two tips: pay before the “valid until” date, and keep a written copy of the figure.
Antelope Loans Apply Online
It doesn’t look like Antelope Loans is a lender you go to directly. New loans seem to start with partners. For example, Aqua and Marbles offer personal loans to their existing customers, who must be UK residents aged 18 or over. The Post Office has also withdrawn its loans service.
If you want a new loan, compare several FCA-authorised lenders and use eligibility checkers that use a soft search, which doesn’t hurt your credit score. Only borrow what you can comfortably repay.
Conclusion
Antelope Loans is a real, FCA-regulated company, not a scam. But customer reviews are mostly negative, so keep records of your payments and every conversation. If a problem isn’t fixed, you can complain to Antelope first, then take it to the Financial Ombudsman Service.
This article is general information, not financial advice. Details can change, so always check the official website.
Who owns Antelope Loans?
Antelope Loans is a trading name of Link Financial Outsourcing Limited. Loans started through NewDay are owned by Antelope Loans Funding Limited.
What is Antelope Loans?
They’re an FCA-regulated UK company that manages personal loans first given by other lenders.
Who did Antelope Loans take over?
It took over loan accounts from Bank of Ireland UK Vanquis Banking Group and Secure Trust Bank.
Hello, I’m Emily Hart, a finance writer focused on UK personal finance and consumer credit. I research and review UK credit cards, loans, and financial products to help readers understand their options and make informed decisions. My work is grounded in careful analysis of product features, terms, and publicly available information, with the goal of presenting complex financial topics in a clear and practical way
